I moved the other day. I was a Comcast cable TV and high-speed Internet subscriber at the old place. I moved several hundred yards, into a new place. I didn’t add or remove any services. I brought my own CableCARD (which was on file on my old account) and my own cable modem (also on file).

It’s about the easiest move you can possibly do. And so far I’ve spent more than an hour on the phone and have spoken with 4 different reps, 3 about HSI, and one about cable TV. That’s not including the chat session I had to initiate the move. Elapsed time on the phone or in chat: one hour and 30 minutes.

As of tonight I have Internet and all my standard def TV channels, but the only high def I have is ABC/NBC/CBS/Fox. The other high def channels show as grays screens. The channels I do get are crystal clear.

Their solution is to roll a truck.

Awesome.