As a follow-up to the support ticket I opened the other day (that they closed but didn’t resolve), I received an email yesterday. Bear in mind this is an EMAIL, not a web page:
Reference Number: (omitted)
Hello: Brian Hart
DO NOT REPLY TO THIS EMAIL:
Thank you for contacting us for TurboTax Service and Support. Please provide feedback on your experience by answering the questions below. You do not need to reply to this email, simply answer the questions and click the submit button
Please answer the following questions:1) Did our representative resolve your issue to your satisfaction?
( ) Yes ( ) No ( ) I don’t know
2) Please provide any comments about why the information you received from our representative did not solve your problem or answer your question. Note that we cannot respond individually to your comments, but we will use your feedback to improve our overall Help & Support experience. If you still need assistance, please visit our Help & Support site at www.turbotax.com/support.3) Including this contact, how many times have you contacted us about this issue?
( ) 1 ( ) 2 ( ) 3 ( ) 4 ( ) 5 or More
4) Was the representative with whom you dealt courteous and professional?
( ) Yes ( ) No
5) Did the representative with whom you dealt seem knowledgeable?
( ) Yes ( ) No
6) Was the representative with whom you dealt easy to understand?
( ) Yes ( ) No
7) Based on your experience with TurboTax Help and Support, how likely would you be to recommend TurboTax Help and Support to a friend or colleague? (0=not at all likely – 10=very likely)
( ) 0 – Not at All Likely ( ) 1 ( ) 2 ( ) 3 ( ) 4 ( ) 5 ( ) 6 ( ) 7 ( ) 8 ( ) 9 ( ) 10 – Very Likely
Submit Answer
[Submit] [Cancel] [Clear]
Thank you,
The TurboTax Team
Soooo…. how does one click a [Submit] button in an email? And I thought maybe I’m supposed to reply to the email and put X’s in the fields, but it clearly states DO NOT REPLY TO THIS EMAIL.
Seriously, Turbotax needs to fix their shit (there’s no better way to say that) before next year or else I’ll have to go elsewhere.